Privacy Policy

Last updated: 27 Oct 2025

This Privacy Policy describes how World Of Pets (worldofpetsodisha.in) collects, uses, discloses and protects your information in compliance with applicable Indian laws including the IT Act, 2000 and rules thereunder.

Information We Collect

• Contact & account data: name, email, phone, addresses, passwords (hashed), order history.
• Payment data: payment method, transaction IDs (processed securely via payment gateways—no card data stored on our servers).
• Usage data: cookies, device info, IP, pages viewed, UTM/referrer (for analytics & fraud prevention).
• Communications: emails, WhatsApp/chat messages you send us.
• Prescription/notes: if you upload vet prescriptions or pet details to purchase regulated items.

How We Use Your Information

• Process orders, payments, delivery and returns.
• Customer support, dosage/product guidance.
• Improve our site, prevent fraud/abuse, maintain security.
• Send service messages (order status, policy updates). Marketing messages only with your consent—you may opt out anytime.

Cookies & Analytics

We use cookies and similar technologies for essential site functions, preferences and analytics (e.g., Google Analytics). You can control cookies in your browser settings; blocking some cookies may affect functionality.

Sharing & Disclosures

• Trusted vendors (couriers, payment gateways, hosting, analytics) under confidentiality obligations.
• Legal requests, prevention of fraud, or to protect rights, property and safety.
• We do not sell personal data.

Data Retention

We retain data for as long as necessary to provide services, comply with legal/tax obligations, resolve disputes, and enforce agreements.

Security

We implement reasonable technical and organisational measures (encryption in transit, access controls). However, no method of transmission or storage is 100% secure.

Your Choices & Rights

• Access, correct or delete certain data by contacting us.
• Opt-out of marketing emails/WhatsApp at any time.
• Disable non-essential cookies in your browser.

Children’s Privacy

Our services are not directed to children under 13. If we learn that a child’s data was collected, we’ll delete it promptly.

Third-Party Links

Our site may contain links to third-party websites/apps. Their privacy practices are independent of ours; please review their policies.

Grievance Officer (India)

For questions or complaints under applicable IT rules, contact our Grievance Officer:
Email: info@worldofpetsodisha.in
Address: Plot no. 371, Patia Rd, opp of Toyota Showroom, Kanan Vihar, Patia, Bhubaneswar, Odisha 751031

Policy Updates

We may update this Policy from time to time. Continued use of the website constitutes acceptance of the updated Policy.